Operations & Customer Experience Executive - Luxury Service Excellence

Luxus Lock Atelier · 📍 Bali, Indonesia · Diposting 2026-10-06

FULL_TIME⭐ TERVERIFIKASI

Rp 12,000,000 - Rp 18,000,000 per bulan

Join Luxus Lock Atelier in Bali as an Operations & Customer Experience Executive and become the architect of exceptional service in the luxury sector. This isn’t just about managing daily operations—it’s about redefining them. We seek a visionary professional to lead our team in delivering unparalleled customer experiences and optimizing our operations. Based in Bali, you’ll be at the heart of a brand that values innovation and excellence.

As an Operations & Customer Experience Executive, you’ll be responsible for streamlining our processes, ensuring seamless customer interactions, and driving our commitment to luxury service. This role is perfect for someone who thrives in a dynamic environment and is passionate about creating memorable experiences. With a competitive salary of IDR 12,000,000 to 18,000,000 per month, this is an opportunity to grow and excel in the luxury sector.

📋 Tanggung Jawab Pekerjaan

Develop and implement operational strategies to enhance service delivery and customer satisfaction.
Manage and coordinate with cross-functional teams to ensure smooth operations.
Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
Train and mentor staff to uphold our standards of luxury service.
Utilize tools like Salesforce and SAP to manage customer data and operational processes.
Collaborate with marketing teams to ensure consistent branding and customer experience.
Stay updated with industry trends and best practices in luxury service and operations.
Ensure compliance with company policies and regulations.

🎓 Kualifikasi & Syarat

Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
Minimum of 3 years of experience in operations and customer service, preferably in the luxury sector.
Proven track record of managing teams and driving operational efficiency.
Excellent communication and interpersonal skills.
Familiarity with CRM and ERP software, such as Salesforce and SAP.
Certification in Customer Service Management or a related field is a plus.
Ability to work under pressure and meet tight deadlines.
Strong problem-solving skills and attention to detail.